At Friendly Acura, Your Safety is our Top Priority
We want to inform you about an important recall on certain Acura vehicles which our records show you own. Rest assured that we are committed to addressing this matter as soon as the parts are available for your specific vehicle.
Recalls are initiated when Acura identifies potential safety concerns, and we take them seriously to ensure your continued satisfaction and safety on the road.
What You Can Expect
As soon as parts become available for the recall affecting your Acura vehicle, we will reach out to you to schedule a convenient time to complete the repair. In order to ensure that we have the most up to date contact information as well as your preferred contact method, please take a few quick moments to complete this form.
Our goal is to make the process as smooth as possible for you. As a Friendly Acura loyal client, you will receive priority appointment placement and first access to replacement parts orders. You will also have a dedicated team following up with you every step of the way. When the time comes for your recall repair, we would like to make it as easy as possible. We will even offer to pick up/drop off your vehicle if it is more convenient for you.
Frequently Asked Questions (FAQs)
1. What is a recall?
A recall is initiated when a safety-related defect or non-compliance with safety standards is identified, posing a risk to vehicle occupants. It is a proactive measure to address potential safety concerns.
2. How will I be notified about the recall?
You should have already received a notice from Acura. If you're not sure, you can check here to see if your vehicle has an open recall. We at Friendly will be continuing to reach out to you via, phone, text, and email to keep you informed and provide you with the next steps to complete the fix once the parts are available for your specific vehicle.
3. What should I do if my vehicle is affected?
Please reach out to us with any specific questions or concerns. We have a dedicated recall customer service representative who will be able to assist you. Amanda will also be the one who will be reaching out to schedule your service once the parts are available for your repair.
Friendly Acura Recall Coordinator
4. Do I have to pay for the recall repair?
No, recall-related services, including parts and labor, are 100% covered at no cost to the vehicle owner.
5. How long will the recall service take?
Our service recall team will provide you with an estimate when it comes time to schedule your service recall appointment.
We understand that recalls can be concerning, but please be assured that Friendly Acura is here to support you every step of the way. If you have any immediate questions or concerns, feel free to contact our Customer Recall Coordinator Amanda. And be sure to take a few quick moments to complete this form, so we can stay in touch with you about your recall.
Thank you for choosing Friendly Acura of Middletown, and we appreciate your trust in us. We will be in touch with you with updated recall information as it becomes available.
For immediate questions or concerns please contact us and we will be happy to assist you.